Privacy Policy

What we collect

• Email address, to sign you in and send receipts.
• Files you upload, only to print them.
• Order details: kiosk, pages, copies, amount, time and status.
• Payment reference from Razorpay (payment ID and method). We do not receive or store card, UPI PIN or bank account details.
• WhatsApp number, if you print through WhatsApp or ask for your bill on WhatsApp.
• Basic technical logs (such as IP address and browser) for security and troubleshooting.

PrintVibe app (customers, Android and iPhone)

• Files and photos: only the ones you choose to print. The app never reads your other files or photos.
• Camera: only to scan a kiosk QR code, or to take a photo you want to print. Nothing is recorded otherwise.
• Location: if you allow it, your approximate location sorts kiosks by distance. It stays on your phone and is not sent to us.
• Map: the kiosk map loads map pictures from OpenStreetMap, which sees the map area shown, not your location.
• Notifications: if you allow them, a push token from Google (Android) or Apple (iPhone) lets us tell you when your print is done or a refund is sent.
• Print again: the app keeps a copy of files you add on your phone, so you can print them again later. These copies never leave your phone. You can clear them in Account at any time, and signing out removes them.
• Payments open Razorpay inside the app. Razorpay collects your payment details and some device details to process the payment and prevent fraud, under its own privacy policy. We receive only the payment reference.
• No ads, no advertising ID and no third-party analytics.

PrintVibe Partner app (shop owners and kiosks)

• Owner account: email address, shop name, city, address and phone number.
• Notification settings: the WhatsApp number and email where you want alerts and daily sales reports.
• Kiosk device: kiosk name, printer name and status, app version and when it was last online. A random device token links the tablet to your kiosk; it is stored encrypted on the device.
• Printer logins that a shop enters for its own copiers are stored only on that kiosk tablet.
• The app does not use your location, contacts, camera, photos or advertising ID, and has no ads or third-party analytics.
• Customers’ files and email addresses are never shown to shop owners or staff.

How we use it

To run your print order, take payment, issue refunds, prevent fraud, give support and meet legal requirements. We do not sell your data and do not use your files for any other purpose.

Your files

• Files are stored privately, encrypted in transit, and reachable only through short-lived secure links.
• Files are deleted automatically after printing, or when an order fails, expires or is cancelled. Files not paid for are deleted after 24 hours.
• Print shop staff cannot see your files, your email or your release code.

Who we share with

• Razorpay, to process payments and refunds.
• Google (Firebase Cloud Messaging) and Apple, only to deliver app notifications.
• Cloud providers that host the service (Supabase, Vercel, Google Cloud), under strict confidentiality.
• Zoho Mail, to send receipts, reports and sign-in codes by email.
• Meta (WhatsApp Business), to run printing on WhatsApp and send bills, alerts and reports, only to numbers that asked for them.
• Authorities, only when required by law.

How long we keep data

Files: deleted as above. Order and payment records: kept as required for tax and accounting (normally up to 8 years). You can delete your account at any time (see below).

Deleting your account

In the PrintVibe app: Account → Delete account. In the PrintVibe Partner app: Settings → Delete account. On the web: app.printvibe.in/account/delete, or email support@printvibe.in from your account email. We delete your login, email and WhatsApp number. Order and payment records are kept without your contact details, as tax law requires.

Your rights

You can ask to see, correct or delete your personal data by emailing support@printvibe.in. We reply within 30 days.

Cookies

We use only essential cookies to keep you signed in. No advertising cookies.

Grievance officer

Mohan Appavoo Lekshmanan, Chennai, Tamil Nadu, India · support@printvibe.in