Help & FAQ
Quick answers for customers and print shops.
Printing
How do I print?+
Scan the QR code on the kiosk (or type the kiosk code on the home page), sign in with the code we email you, upload your file, choose options, pay by UPI, then type the 6-digit code on the kiosk screen.
Which files can I print?+
PDF, Word (doc, docx, odt, rtf, txt), PowerPoint (ppt, pptx, odp) and photos (JPG, PNG). PDFs and photos up to 50 MB; Word and PowerPoint up to 30 MB. Excel files can’t be printed right now: save them as a PDF first. Password-protected PDFs must be unlocked first.
How is the price worked out?+
You pay per printed side, at the rate the shop sets for black & white or colour. Printing on both sides has its own price per sheet, usually less than two single sides. With 2 or 4 pages per side you pay for fewer sides.
Can I print only some pages?+
Yes. Tap “Choose” next to Pages and type pages like 1-3, 5, 8-10. You can also fit 2 or 4 pages on each side to save money.
I paid but nothing printed. What now?+
If the printer fails, you get a full refund automatically. If you don’t enter the code within 24 hours, the order expires and is refunded. Refunds reach your UPI app or bank in 5–7 working days.
I lost my code.+
Open My orders. Codes for orders waiting at a kiosk are shown at the top.
Who can see my file?+
Nobody at the shop. The kiosk downloads it only after you enter your code, and the file is deleted right after printing (or when the order ends).
Do I get a bill?+
Yes, by email for every order. Tick “Send my bill on WhatsApp” when paying to get it on WhatsApp too. You can also open any bill from My orders.
How do I delete my account?+
Go to Account → Delete account.
For print shops
What do I need?+
A printer on your Wi-Fi, or one plugged into the tablet by USB cable (most HP, Epson, Canon and Brother models work), an Android tablet or phone for the kiosk screen, and the PrintVibe Partner app.
Can I connect the printer by USB cable?+
Yes, with app 1.0.20 or newer. Plug the printer’s USB cable into the tablet with a USB-C OTG adapter, or a USB-C hub with charging so the tablet stays charged. In the kiosk app: Settings → Use a USB printer → tap the printer → Allow. No Wi-Fi or printer settings needed. Printers that only work with their maker’s computer driver can’t be used.
How do I set up a kiosk?+
Sign in to the shop dashboard or the Partner app, create your shop, then tap “Pair tablet” on your kiosk. On the tablet open PrintVibe Partner → Set up a kiosk, enter the 6-digit pairing code, and pick your printer.
How do prices work?+
You set a price per printed side for black & white and for colour, per kiosk, and a price per sheet printed on both sides. You can switch colour or both-sides printing off, and pause a kiosk any time.
When do I get paid?+
Payments go through Razorpay and are settled to the bank account on the merchant account, usually the next working day.
What if a print fails?+
The customer is refunded automatically and you get an alert by email (and WhatsApp if set up). You can also refund any order yourself from the dashboard.
Can my staff use the dashboard?+
Yes. Invite them by email from Team. Staff can see orders and kiosk status; only owners can change prices, refund or edit the shop.
Where is the QR poster?+
In the dashboard, open Kiosks → Poster. Print it on A4 and stick it next to the printer.
Still stuck?
Email us with your order ID. We reply within a working day.